Our goal is to ensure that every product from our store reaches our customers in perfect condition. However, we acknowledge that unexpected situations can occur, resulting in the need for returns. Rest assured, we are here to help! Our dedicated customer support team is committed to providing prompt resolutions and support for any issues you may encounter.
UNABLE TO RETURN
There are certain circumstances in which you cannot return your item or cancel your order:
1. Selection Errors: If you have chosen the wrong size, color, or product type, we are unable to accept returns.
2. Image Quality: If the product’s image quality is considered good, it does not qualify for a return.
3. Mistaken Order/Change of Interest: If you ordered by mistake or are no longer interested in the item, returns and cancellations are not possible.
4. Order Timeframe: Orders cannot be canceled after 12 hours of being placed since we typically ship them within that timeframe.
5. Coupon Code: Please note that if you used a coupon code, we do not accept refunds under any circumstances. We appreciate your understanding.
RETURNS AND REFUNDS
We do accept returns and offer refunds for the following reasons:
1. Lost Orders: If an order is lost during transit, we will ship a replacement at our expense. We determine if an order is lost in transit or delivered based on the provided tracking number.
2. Return Policy or Replacement: All products undergo a quality control check before being shipped. However, if you encounter any of the following issues upon opening the package, please inform us by taking a picture and directly emailing us with your order number:
- Unclear printed image.
- Off-center printed image.
- Incorrect package received in comparison to the order.
- Damaged product due to delivery (torn, dirty, etc.).
- Incorrect size, color, or style compared to the order.
- Other mistakes caused by us.
If your received product has any of the issues mentioned above, please contact us via email or through our website. Provide pictures of the errors and your order number. Once we verify the issue, we will either refund or replace the item.
Note: Returns are only accepted if the item has not been used or washed and is in the same condition as when you received it. We are not responsible for any sizing issues if the item was made according to your request. However, if we shipped the wrong size in comparison to the order, we will follow the policy outlined above.
Refunds:
To request a refund, please follow these guidelines:
- Submit your refund request within 30 days from the date of receiving the product.
- The product must be in its original condition, unused, and undamaged.
- Once we receive your refund request, we will review it and notify you.
- If your refund request is approved, we will refund the purchase amount to your original payment account.
Refund Processing Time:
We strive to process refunds quickly and efficiently. Typically, refunds are processed within 5 to 10 business days from the time we confirm a successful refund initiation. However, the actual processing time may vary depending on the policies of your bank or credit card company. Please note that any fees related to refund transfers or currency conversion are not our responsibility.
Product Replacements:
To request a product replacement, please follow these guidelines:
- Submit your replacement request within 30 days from the date of receiving the product.
- The product should have a technical defect or damage caused during the shipping process.
- To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your shipping costs for returning your item(s).
- Package Return Address: Please return the item to the sender’s address printed on the package label.
- Once we receive your replacement request, we will review and confirm its validity within 5 to 10 days.
- If your replacement request is accepted, we will send you a new product. The delivery time will depend on your address and chosen shipping method.
- We will cover any fees associated with replacing and shipping the product back to you.
Refund Method:
The refund method used will depend on the original payment method you used. For example, if you made the payment with a credit card, we will refund the money to the same credit card used for the initial payment.
Checking Refund Status:
You can check the status of your refund by reviewing the details of your order on our store. Please keep in mind that the refund process may not be immediately displayed, so we recommend checking again after a few days.
Refunding to Invalid or Expired Credit Cards:
Refunds are typically processed back to the original card used for the initial payment. If your card has expired or is no longer valid, please contact your bank or card issuer for assistance.
Received Amount Lower than Initial Refund Amount:
If you receive an amount lower than the refund amount displayed on the order page, there could be a couple of reasons:
Bank Commission Fees:
Some banks may deduct commission fees during the money transfer process, resulting in a slightly reduced refund amount.
Exchange Rate Fluctuations:
If the exchange rate has changed since the time of payment, the refunded amount in your currency may vary slightly.
Do you accept returns from the United States?
Yes, I accept returns
How can customers return your products?
In store
By mail
How will customers get the return label?
For defective products
Download/print
For customer remorse
In the box
How many days do customers have to return a product?
30 Days
How can customer return products condition that allow?
New
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
For defective products
No cost
For customer remorse
No cost
Contact Support:
Please make sure to carefully read our refund and replacement policies before submitting any requests or making changes. We only consider requests that comply with our policies and terms. If you have any questions or concerns, please reach out to our customer support team for assistance and clarification. We will provide specific information regarding your refund amount and help resolve any issues you may have.
Chelsaeleaarts Store
Email: [email protected]
Mon - Fri: 8:00 - 17:00 EST
Address: 19 Las Villas Ct, San Francisco, CA 94124, US